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1994-01-29
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DOCUMENT:Q110685 28-JAN-1994 [W_NT]
TITLE :Problems with HP Jet Direct Card and 16 Mbps Token Ring Net
PRODUCT :Windows NT
PROD/VER:3.10
OPER/SYS:WINDOWS
KEYWORDS:ENDUSER
--------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Windows NT operating system version 3.1
- Microsoft Windows NT Advanced Server version 3.1
--------------------------------------------------------------------------
SYMPTOMS
========
When you print to a Hewlett-Packard (HP) printer connected to a 16 Mbps
token ring network using an HP Jet Direct card, all print jobs may not
print. Some print jobs may print okay, and others may not print at all. It
is possible that no error message is displayed, but the printer fails to
print. Other intermittent printing problems may also occur.
CAUSE
=====
According to HP Technical Support, intermittent printing problems can occur
when using certain HP Jet Direct cards on a 16 Mbps token ring network
because only the newer cards (for example, the Jet Direct cards designed
for the HP LaserJet IV printers) are supported at that data rate. Older Jet
Direct cards (cards for the HP LaserJet IIIs), are not supported by HP at
16 Mbps. This problem is not specific to Windows NT.
RESOLUTION
==========
If you are using an older HP Jet Direct card and are experiencing
intermittent problems, lower the token ring speed to 4 Mbps. If you are
using one of the newer cards that is supported at 16 Mbps, make sure that
you are using either Type 1 cabling or a Type 3 media filter. These media
requirements must be met in order for the card to be supported at the
higher token ring data rate. For additional information, call HP Technical
Support at (208) 323-2551.
The products included here are manufactured by vendors independent of
Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.
Additional reference words: 3.10
KBCategory:
KBSubCategory: prt
=============================================================================
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.
Copyright Microsoft Corporation 1994.